Orderss

How do I know if my order was placed?

Once you complete your order, a confirmation email will be sent to the email address used at checkout.

How can I check my order status?

You may login to your account and view all your orders under “My Orders” and review their status by clicking on each one individually.

I didn't receive my order confirmation, what should I do?

If you provided a valid email address during the checkout process, you will receive an order confirmation email which includes your 6 digit order number and a summary of the products purchased, shortly after you have placed your order. Also, we recommend checking the spam folder of your email account.

What forms of payment are accepted for online purchases, and when am I billed?

We accept Visa, MasterCard, American Express, Discover, Apple Pay and Paypal. We also offer Afterpay and Klarna which are installment payment plan options. We charge your account when the order is placed.

We take your payment security very seriously. To protect our customers against fraud, we reserve the right to request additional details in regards to the debit card or credit card transactions when required. Not providing the additional information requested by our team can result in order cancellation.

Can I modify or cancel my order after it has been placed?

Unfortunately, once an order is placed, we are unable to modify it. We can only cancel it if the order has not been processed and fulfilled. If you would like to cancel your order, please contact our customer service team at (626) 581-1894 or email us at support@apresnail.com with your order number in a timely manner.

I received an incorrect item, what should I do?

We are so sorry that you received an incorrect item. Please email us at support@apresnail.com with your order number and photos of the items you received along with the packing slip inside the package. We will review the information submitted and provide a resolution for you as soon as possible.

I received a defective or damaged item, what should I do?

We are so sorry that you received a defective or damaged item. Please email us at support@apresnail.com with your order number and photos of the items you received along with the packing slip inside the package. We will review the information submitted and provide a resolution for you as soon as possible.

I am missing an item from my order, what should I do?

We are so sorry that there is an item missing from your order. Your order may have been shipped out in multiple packages. Before contacting us, we recommend checking the tracking information provided to you on the order.

Please email us at support@apresnail.com with your order number and photos of the items you received along with the packing slip inside the package. We will review the information submitted and provide a resolution for you as soon as possible.

Shipping & Delivery

When will my order be shipped and when will it arrive?

Our order processing time ranges from 1-3 business days (not including weekends and holidays) + shipping time for in-stock items. Order processing time may experience delays (5-10 business days) during our Sales, New Launches or Holiday Season.

If your order contains hazmat goods (pH bonder, Prep, Primer, Gel-X® Kits, Dilution Fluid and Blending Fluid), we offer Standard Economy Shipping only.

We determine the most efficient shipping carrier for your domestic order. The carriers that may be used are AxleHire, Blue Streak Couriers, Fedex, U.S. Postal Service (USPS), United Parcel Service (UPS) and Veho.

Once your order is shipped out, you will receive an email confirmation with the tracking information.

Domestic Shipping Costs & Delivery Times

*Estimated Delivery Time displayed at checkout is estimated delivery date but not guaranteed.

Hawaii, Puerto Rico & Alaska

For shipments to Hawaii, Puerto Rico and Alaska, we offer Standard Economy Shipping only. Unfortunately we do not ship hazmat goods and Electronics to Hawaii, Puerto Rico and Alaska. Shipping fees will be calculated at checkout.

Do you ship worldwide?

We offer worldwide shipping. To view all the countries we currently ship to, please see the drop-down menu of the shipping address at checkout.

Unfortunately we do not ship hazmat goods (pH bonder, Primer, Gel-X® Kits, Dilution Fluid and Blending Fluid) and Electronics overseas. You can reach out to local Authorized Resellers for purchase. You can find Authorized Resellers in your area using the “Find Near Me” tab on the top of our website and select “Authorized Resellers” under Filters.

Our order processing time ranges from 1-3 business days (not including weekends and holidays) + shipping time for in stock items. Estimated delivery time*, shipping cost, duties and taxes will be displayed at checkout.

*Estimated Delivery Time displayed at checkout is estimated delivery date but not guaranteed. International orders can take 15-30 business days to arrive after being shipped depending on the destination countries.

Do you offer free shipping?

We offer FREE Standard Economy Shipping on all domestic orders (excluding Hawaii, Puerto Rico & Alaska) $99 and over (excluding taxes).

Free shipping is not available for international orders.

Do you ship to P.O. Boxes or APO addresses?

Unfortunately we are unable to ship to P.O. Box/ APO/ FPO/ DPO addresses. Orders will be automatically canceled.

The tracking link says my package was delivered but I did not receive it, what should I do?

Before contacting us, we advise you to check around your property and mailbox or apartment mailroom as shipping carriers leave your package in a secure location. Shipping carriers may sometimes mark your package as delivered before the actual delivery date.

If you are still unable to locate your package after 7 business days from the marked delivery date, please email us at support@apresnail.com with your order number as soon as possible.

Aprés is not responsible for lost or stolen packages. We may need to start an investigation with the shipping carriers. We appreciate your patience as it could take up to 14 business days to receive a resolution.

Can I change my delivery address?

If the order is not processed and fulfilled, we can update the delivery address.

Once a shipping label is created, we are unable to update the delivery address. You may reach out to the shipping carriers to provide the new address but some shipping carriers may not be able to accommodate the request.

Can I ship an order to multiple addresses?

We are unable to ship an order to multiple addresses. To ship to multiple addresses, we recommend placing a separate order for each address. FREE shipping will only be applied to U.S. domestic orders $99 and over. FREE shipping is not applicable to combined separate orders with a total of $99 and over.

Why is my order shipped out in multiple packages?

We partner with third party shipping companies to process all domestic and international orders. Your order may be shipped out in separate packages when it is fulfilled by multiple warehouses across the country. You will receive an email confirmation with the tracking information every time your order is partially shipped. There is no additional shipping charge when your order is split into multiple shipments.

If you would like to receive your order in one package only, please email us at support@apresnail.com. It is not guaranteed due to inventory allocation but we will do our best to accommodate your request.

Returns & Refunds

What is your return policy?

Aprés does not accept any returns, refunds or exchanges. If you receive a defective or damaged item, please email us at support@apresnail.com with your order number and photos of the items you received along with the packing slip inside the package. We will review the information submitted and provide a resolution for you as soon as possible.

Accounts & Rewards

How can I subscribe to your newsletter to stay updated on new launches, sales and promotions?

Simply add your email address in the newsletter box at the bottom of any page on apresnail.com.

We use email and SMS to send you updates, promotional offers and other marketing communications. If you no longer wish to subscribe to Aprés emails, you can unsubscribe simply by clicking on the Unsubscribe button at the bottom of any of our marketing emails. You can text “Stop” to unsubscribe SMS marketing.

What is the Aprés Rewards Program?

The Aprés Rewards Program is our free rewards program where you can earn points on all your merchandise purchases and redeem your points towards any purchase at apresnail.com at checkout or for a free rewards item. Check “Rewards Program” under “Resources” for more details! Please be sure to set up and activate your Aprés account in order to access your rewards and points.

How can I earn more points?

You can earn bonus points by following our Instagram @apresnailofficial and Facebook. Keep an eye out on our Instagram @apresnailofficial or subscribe to our newsletter to receive notifications on upcoming Double Points or Triple Points Days.

I placed orders under different email, can I combine the accounts?

Unfortunately we cannot combine accounts under different emails.

General

Are there any stores around me?

We do not have any retail stores at the moment. You can find Authorized Resellers in your area using “Find Near Me” on the top of our website and select “Authorized Resellers” under Filters.

Do you have any sales or promotions?

You can follow our Instagram @apresnailofficial and subscribe to our newsletter to receive notifications on upcoming sales and promotions.

Once the sale and promotion ends, sale price cannot be honored and items will be charged at full price. Sales price does not apply to out of stock items.

Is there a warranty on Electronics and what is the warranty policy?

Aprés Aer Gel Head, Aer Gel Machine, Dust Collector, Omega Light, Beta Lamp and Alpha Lamp comes with a one-year limited warranty from the date of purchase. Aprés's warranty covers defects arising under normal use only and do not include malfunctions, damages or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation or repairs.

If you experience any issues with Aprés Aer Gel Head, Aer Gel Machine, Dust Collector, Omega Light, Beta Lamp and Alpha Lamp, please contact our Authorized Repair Center at (626) 705-4763. You may be asked to provide your order number or purchase receipt for validation. All warranty claims must be processed by our Authorized Repair Center. Before the defect diagnosis and repair are performed, we cannot process any refunds, returns or exchanges.

We reserve the right, at its absolute discretion, to determine the validity of any claim under this Limited Warranty. We do not accept any refunds, returns or exchanges. All refunds, returns or exchanges must be handled by the reseller. Additional charges may apply depending on the defects.